We formulate every Aqua Veil product to a standard we're confident in. If something isn't right, we want to make it right — simply and without friction.
We accept returns on unopened, unused products in their original packaging within 30 days of delivery. We'll issue a full refund to your original payment method, no questions asked.
Cosmetic products that have been opened cannot be returned for hygiene reasons. However, if you've tried the product and it isn't working for you, please reach out to us below — we'll work with you on a case-by-case basis and may offer a store credit or partial refund at our discretion.
If your order arrived damaged, leaking, or with a manufacturing defect, we'll replace it or refund it in full. Please contact us within 7 days of delivery with your order number, a brief description of the issue, and one or two photos if possible. We'll sort it within 2 business days.
Original shipping charges are non-refundable unless the return is due to our error.
We don't currently offer direct exchanges. If you'd like a different product, return your original item and place a new order once your refund is processed.
If you were part of our founding batch and have an issue with your order, use the form below — we prioritise founding customer support and will resolve it personally.
We take skin reactions seriously. If you experience irritation or an unexpected reaction, stop use immediately and consult a healthcare professional if needed. Contact us below and we'll issue a full refund, no return required. A brief description of your experience helps us improve future formulations.